Privacy Policy

1. Introduction

Wela Atelier ("we", "us", "our") is a watch repair and servicing business located at 128/7 Charoen Krung Road, Bang Rak, Bangkok 10500, Thailand. We are committed to protecting the personal information of visitors to our website and clients who contact us regarding our services.

This Privacy Policy explains what personal data we collect, how we use it, the legal basis for that use, and the rights available to you. It applies to our website at welawateedl.world and to any personal information provided to us in connection with watch repair enquiries or bookings.

If you have questions about this policy or about how your data is handled, please contact us at [email protected].

2. Data We Collect

We collect only the personal information necessary to provide our services and respond to enquiries. This includes:

• Contact information: name, email address, and telephone number provided via the enquiry form or when contacting us directly.
• Watch information: details about the timepiece you bring in or enquire about (brand, model, observed issue). This is operational data linked to your service record, not used for any other purpose.
• Usage data: anonymised information about how our website is used, collected via analytics tools. This does not identify you individually.
• Cookie data: preferences stored in your browser relating to cookie consent. See Section 6 for details.

We do not collect payment card information on our website. Any payment arrangements are handled in person at our workshop.

3. How We Use Your Data

We use the information we collect for the following purposes:

• Responding to enquiries: to reply to messages submitted via our contact form or sent to us by email or telephone.
• Service delivery: to record, process, and communicate about watch repair and servicing work carried out for you.
• Service records: to maintain a log of work performed, which may include serial numbers and photographs of timepieces left with us.
• Website improvement: to understand how our website is used and to improve its content and functionality using anonymised analytics data.

We do not use your personal data for automated decision-making, profiling, or direct marketing without your explicit consent.

4. Legal Basis for Processing

We process personal data on the following legal grounds under applicable Thai personal data protection law (PDPA B.E. 2562) and equivalent standards:

• Consent: where you have submitted a contact form or provided information voluntarily.
• Contractual necessity: where processing is required to carry out watch repair services you have agreed to.
• Legitimate interest: for maintaining service records and improving our website, where this does not override your rights.

5. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data in the following limited circumstances:

• Service providers: suppliers contacted for the sourcing of watch parts may receive basic details about the movement or part required. No personal contact information is shared beyond what is necessary.
• Analytics providers: we use anonymised, aggregated usage data through standard analytics services. This data does not identify individual visitors.
• Legal compliance: if required to do so by law or a competent authority in Thailand.

6. Cookies

Our website uses cookies to function correctly and to understand how visitors use it. Cookie categories include:

• Essential cookies: required for basic site functionality. These cannot be disabled.
• Analytics cookies: used to collect anonymised data about visitor behaviour. You may decline these via the cookie consent banner.
• Preference cookies: used to remember your cookie choices.

You can manage your cookie preferences at any time via our Cookie Policy page.

7. Data Retention

We retain personal data only for as long as necessary:

• Contact form enquiries: up to 12 months if no service is carried out, or for the duration of any active service relationship.
• Service records (serial numbers, condition notes, repair logs): retained for up to 5 years as part of our workshop records.
• Analytics data: retained in anonymised form for up to 26 months in line with standard analytics practice.

After the relevant retention period, data is securely deleted or anonymised.

8. Data Security

We take reasonable steps to protect personal data from unauthorised access, loss, or disclosure. Our website is served over HTTPS. Physical workshop records are kept in a locked location. Access to client data is limited to staff with a direct need for it in connection with service delivery.

No data transmission over the internet can be entirely secure. While we take care to protect your information, we cannot provide an absolute assurance in respect of data transmitted to our website.

9. Your Rights

Under the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand, you have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to ask us to correct inaccurate or incomplete data.
• Right to erasure: to request deletion of your personal data where there is no legitimate reason for us to continue holding it.
• Right to data portability: to receive your data in a commonly used format where technically feasible.
• Right to object: to object to processing based on legitimate interest.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

If you are dissatisfied with our response, you may lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies independently before providing any personal information.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from persons under 18. If you believe a minor has provided data to us, please contact us and we will remove it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page will be revised accordingly. Where changes are significant, we will make a note on our homepage for a reasonable period.

13. Contact

For any privacy-related questions or to exercise your rights, please contact: